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How We Handle Your Information

We collect what we need to run your account, process your Touch 'n Go eWallet, Boost and GrabPay deposits, and keep the lobby secure.

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dreambet777 How We Handle Your Information
REACH OUR TEAM

Privacy Questions and Data Requests

If you want to review the information we hold, ask us to correct something, or request deletion where the law allows it, our support team can walk you through the process. We answer privacy questions the same way we handle deposit queries — directly and without delay.

Team online

Live Chat

Open the chat bubble in the lobby footer and tell us you have a privacy or data question; we'll connect you to someone who can pull your account snapshot and explain what we store.

Email Support

Send your request to the support email shown on the contact page; include your registered phone number so we can verify your account and respond with the information you need.

Account Settings

Log in, tap your profile icon, then scroll to the privacy section where you can download a copy of your transaction history and update your communication preferences.

DATA SAFEGUARDS

How We Protect What You Share

Every piece of information you give us — from your phone number to your Touch 'n Go eWallet transaction ID — moves through encrypted channels and sits behind access controls that limit who on our team can see it. We explain our retention rules, cookie use, and your rights below.

Encrypted Transfers

When you send a deposit from Boost or GrabPay, the payment confirmation travels over an encrypted link; our server never sees your wallet PIN, and we store only the transaction reference needed to credit your account.

Retention Periods

We keep your transaction log for the period required by financial regulations in the regions we serve, then remove personal identifiers; your username and email stay active until you close your account and the retention window expires.

Cookie Control

We use cookies to keep you logged in and remember your preferred language; you can delete them anytime in your browser settings, though you'll need to log in again and reselect your language.

Your Rights

You can ask us for a copy of your data, request corrections, or — where local law permits — ask us to delete information not tied to a legal record-keeping rule; contact support to start that process.

Privacy Policy FAQ

We ask for your phone number, email and a payment method — Touch 'n Go eWallet, Boost or GrabPay — so we can verify deposits, send OTP codes and process withdrawals back to your wallet.

We share only the transaction reference with the wallet provider handling your deposit or withdrawal; we never pass your PIN, and third parties see only what they need to clear the transfer.

We retain transaction records for the period required by financial regulations in the jurisdictions we serve, then delete personal identifiers; your session log stays until your account closes and the retention window ends.

Yes — contact support through live chat or email, confirm your registered phone number, and we'll send you a snapshot of your account data, transaction log and communication preferences.

Tell our support team you want to close your account and request data deletion; we'll remove what the law allows immediately and flag the rest for deletion once the mandatory retention period expires.

Cookies keep you logged in when you switch between the slot lobby, live tables and sportsbook, and they remember your language choice; clear them in your browser settings if you prefer to log in fresh each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.